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In the Event Information section, you set all the overarching configurations for your event. This includes the title, location, layout, and images. These details determine how your event appears on the event website, in e-tickets, and in booking confirmations.

Event title

The event title appears in several places:

On the event website
In the calendar file
On the e-ticket
In notifications, such as booking confirmations

💡Tip: Choose a concise title that clearly communicates the event’s content and target audience.

Layout

You can choose between two layouts for the event website:

Standard
Wide screen

The layout affects how content and images are displayed on the event website.

Main image

The main image is displayed as the header on the event website.

Recommended size:

Standard: 1,650 × 1,100 px
Wide screen: 2,712 × 986 px

👉 Note: For more information on image formats and optimisation, see the article on images.

Venue

In the venue field, you can either:

Select a predefined venue from the list
Enter a new venuevia Google Maps

For online events, a venue is not required.

💡Tip: Oniva allows you to set venues flexibly across different levels, such as in the event information, individual booking options, or for specific sessions. For example, a VIP reception might take place at a different venue than the main event.
Best practice: If all options take place at the same venue, entering it once in the event information is sufficient.

Organisations

Here you can select organisations that will appear as organisers on the event website.

Organisations are created in the workspace
They can then be linked to the event

Contact persons

Contact persons are displayed on the event website as points of contact for guests.

Only existing accounts can be added as contact persons
People without an account cannot be added as a contact person

💡Tip: Contact persons do not automatically receive admin rights. Anyone who needs to edit the event must be added as an admin in the event settings. For more information, see the article on account roles and permissions.

Description

The event description appears on the event website and in the calendar file.

💡 Tip: Keep the description clear, engaging, and informative so guests immediately understand what the event is about.

Online event

Mark an event as virtual to either:

Add a video stream, or
Link to an external video solution

💡Tip: You can mark the entire event as online or define only specific booking options as online. If the event is fully virtual, activate the “Online Event” option in the event information. For hybrid events or when only certain sessions are online, you can selectively mark individual booking options as online. This allows flexible combinations of in-person and online participation. More information can be found in the article on virtual events.

Additional content

With additional content, you can add extra elements to the event website, such as:

Images
Links
Documents

💡Tip: Use additional content to provide guests with useful information and highlight important event details.

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Affected event or campaign*

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Insert the link to your event or campaign – this helps us locate it more quickly.

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Describe your issue as precisely as possible: What exactly do you need help with? Which function or area of the application is affected? If something didn’t work as expected, what happened and what steps did you take beforehand?

⚠️ Please do not provide

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Only requests from existing admins will be processed. Please enter your own contact details in the section below.

First name*

Last name*

Email*

Organisation*

Request details

Request type*

Affected event*

⚠️ Please do not provide

any personal data of guests

(e.g. names, e-mail addresses or phone numbers). Use

booking numbers

and

links

only to describe your request. Note: If you enter personal data, it will be transmitted to and

processed by our external support provider

as part of handling your request.

Affected booking(s)*

Comment

Fees

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CHF 2.50 / EUR 2.40 per transaction

will be charged for refunds. This amount will be deducted from the total proceeds. For more information, please refer to the

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Amount*

The organiser covers all costs. The guest will be refunded the full amount paid.

The guest will be refunded the full amount paid, minus the CHF 2.50 / EUR 2.40 cancellation processing fee.

The guest covers all costs. The guest will be refunded the amount paid, minus the CHF 2.50 / EUR 2.40 cancellation processing fee as well as the regular processing fee of 5 %.

By submitting, I agree that Oniva may process and store my data in accordance with the Oniva Privacy Policy.

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Event information