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How to: Send e-tickets
On Oniva, guests can check in to the event using the Check-In App. Personalised e-tickets with QR codes can be sent to participants before the event. The e-ticket can be activated in the e-ticket settings under the event settings. Once the e-ticket is activated, the link to the personalised e-ticket will be sent to the guests along with the booking confirmation.
Send e-tickets immediately or later?
E-tickets do not need to be sent immediately after booking. They can be activated at a later time (after registrations) and then sent directly via a campaign. This way, bookings and e-tickets can be edited before they are sent. For example, you can add a seat number or other details to the e-ticket before sending it.
Why should I resend the e-ticket?
Since there are often several weeks or months between a guest's booking and the event, it is recommended to resend the e-ticket a few days before the event. This increases the likelihood that guests will have their e-ticket on hand on the day of the event, avoiding unnecessary delays at check-in. (See our blog post: Best practices for successful event invitations & communication). Campaigns can be used to send the e-tickets.
Step-by-step guide
Configure a campaign for e-tickets
- Create a campaign.
- Select the contact group that contains contacts with confirmed bookings, or create your own contact group (the contacts must have a confirmed booking).
- Configure the campaign according to your requirements.
Placing a button in the campaign
- Place a button in the campaign and link it to the e-ticket. This option will only be available if you have activated e-tickets in the settings.
Sending the campaign
- Once everything is configured, you can send the campaign.
This ensures that e-tickets are sent efficiently before the event to facilitate smooth entry.
