In Oniva, a booking request process can be activated for bookings. In this case, all bookings created by guests are initially assigned the status "requested". These bookings must then be reviewed and confirmed by an admin before they are considered confirmed and a booking confirmation is sent. This process serves to control bookings and ensures that only participants selected by the event organisers are accepted for the event.
Booking on request allows organisers to offer an event publicly while maintaining control over the actual attendees. This ensures that only the intended target audience participates, while the event can still be promoted through public channels to attract additional guests.
Booking on request is particularly suitable for exclusive events or events with application procedures, as each booking must first be approved by an admin.
When booking on request is enabled for an event, every completed booking is initially submitted as a request. Instead of receiving a booking confirmation, the guest receives a booking request confirmation, which can be customised in the notifications if needed.
At this stage, the booking itself has the status “requested”.
Subscribers stored within the event are also notified (unless configured otherwise) and can approve or decline the request. After this action, the guest automatically receives a notification reflecting the updated status of their booking.
To create an event with booking on request, the event must first be created and edited normally. The booking on request option can then be activated in the event settings.
Important: Booking on request can only be enabled for the entire event, not for individual booking options.
Open booking requests can be viewed directly in the event dashboard.
Admins who need to manage bookings across multiple events in a workspace can use the workspace booking list and apply the “Requested” filter to see all pending requests at a glance.
To ensure guests do not wait too long for their booking to be confirmed, the responsible person should subscribe to the event and receive the relevant notifications. These notifications can be customised if required.
⚠️ Note: Only admins can manage booking requests.
If you want all events in a workspace to use booking on request by default—such as in a workspace for recruitment events—this can be enabled as a default workspace setting.
For setup assistance, contact your admin or the Oniva Support Team at support@oniva.events.
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