Need help?

Don't worry, we're here for you.

By clicking “Allow,” you agree to the storage of cookies on your device to improve page navigation, analyze site usage, and support our marketing efforts. For more information, see our cookie policy.
Decorative icon

First steps

New to Oniva? No problem, here you will find all the important articles to get you started.

Getting started with events

Oniva makes it easy for you to organize a wide range of events securely and efficiently. Here you will find detailed help on how to use all the Oniva features for the entire event process, from event creation to guest check-in.

Getting started with Oniva

Oniva provides you with a comprehensive event management solution for organizations. The event platform makes it easier for you to securely and efficiently organize various events, helping you optimize your event marketing efforts and gain control over your event data.

Go-live checklist for your event

Your event is set up in Oniva, the communication is prepared, and you are ready to send out the invitations. To ensure you haven't missed anything, here is a helpful checklist for the go-live of your event.

Required content for setting up an event in Oniva

This article lists all the content you need to create an event in Oniva.  Certain resources might already be saved in the workspace and thus may not be needed (e.g., branding elements).

Register for training

We regularly offer training sessions for Oniva customers. You can find our Oniva Academy here.

Search articles by category

Integration icon

E-tickets and check-in

Reduce waiting times at the entrance with Oniva's own Check-In app. Oniva offers customizable e-tickets and the option to integrate an event badge directly on the e-ticket.
Integration icon

Online events & live streaming

Whether single or multiple sessions, we'll show you how to set them up effortlessly. Additionally, learn how to embed integrated streaming links for seamless live broadcasting.
Integration icon

Reporting

With Oniva, you can not only improve your event marketing but also keep track of all relevant event data. Create flexible exports or review the history per guest to ensure a personalized experience.
Integration icon

Libraries

Create a central event platform with Oniva to connect your events. We’ll also show you how to manage and analyze your community efficiently to gain valuable insights.
Integration icon

Workspaces &
admin functions

We’ll guide you through efficiently managing roles and permissions, and walk you through the platform settings to optimally tailor Oniva to your company’s needs.

All articles

article(s)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
First steps
Vorschau des Blog Bildes

Getting started with events

Decorative icon
#Getting startet

Oniva makes it easy for you to organize a wide range of events securely and efficiently. Here you will find detailed help on how to use all the Oniva features for the entire event process, from event creation to guest check-in.

Event websites
Vorschau des Blog Bildes

Edit event

Decorative icon
#Edit

Configuring an event in Oniva involves steps such as editing event information, defining booking options, designing the agenda, capturing speakers, and setting up authorization groups.

Reporting
Vorschau des Blog Bildes

Event status and dashboard

Decorative icon
#Draft #Closed #Archive

With the Oniva event dashboard, you maintain an overview of your event. The event dashboard not only gives you control over the number of registrations but also allows you to continuously improve your events by analyzing your event data.

Event websites
Vorschau des Blog Bildes

Designing the event website

Decorative icon
#Design

Find out how to put all the important information in the right places to showcase your event.

Event websites
Vorschau des Blog Bildes

Event settings

Decorative icon
#Branding

This article provides a comprehensive explanation of the various settings for events in Oniva, aiming to give users an overview of the available options and their configuration.

First steps
Vorschau des Blog Bildes

Getting started with Oniva

Decorative icon
#Getting started

Oniva provides you with a comprehensive event management solution for organizations. The event platform makes it easier for you to securely and efficiently organize various events, helping you optimize your event marketing efforts and gain control over your event data.

Communication
Vorschau des Blog Bildes

Notifications

Decorative icon
#Booking confirmation

Benachrichtigungen sind entscheidend für die Kommunikation und das Management deines Events. Hier erfährst du alles, was du darüber wissen musst.

Registrations & guest management
Vorschau des Blog Bildes

Contacts

Decorative icon
#Participants #Guests

Contact management plays a crucial role in event organization. In this article we will explain the main features of contact management in Oniva, from creating individual contacts to organizing contact groups.

Registrations & guest management
Vorschau des Blog Bildes

Bookings

Decorative icon
#Registration

In this article, we'll explain how bookings are managed in Oniva, including the various booking and payment statuses, as well as the steps for creating, canceling, and exporting bookings for events.

Communication
Vorschau des Blog Bildes

Campaigns

Decorative icon
#Newsetter #Email #SMS #Invitation

In Oniva, you can create campaigns and send them to various target audiences. Here is how you can use campaigns effectively.

Registrations & guest management
Vorschau des Blog Bildes

Booking selection and options

Decorative icon
#Choice #Offer #Booking Rules #Option #Booking group #Multi-bookable option

Booking options are program items for which guests can register. If the event offers various options or registration possibilities for guests to choose from (such as breakout sessions, workshops, accompanying programs, student passes, VIP receptions, etc.), multiple booking options can be created. Booking groups can be used to group booking options together.

Registrations & guest management
Vorschau des Blog Bildes

Registration form and additional prompts

Decorative icon
#Form #Data #Details #Inquiries

The effective collection of guest data is a crucial aspect for the smooth organization and execution of events. In this article, we will look at the importance of registration forms and additional prompts and how they help to collect important information from attendees.

Registrations & guest management
Vorschau des Blog Bildes

Accompanying persons

Decorative icon
#Companion #Accompaniment

This article provides a guide to configuring companions for events in Oniva, both for individuals who are counted within the guest quota and those who are not supposed to be counted.

E-tickets & check-in
Vorschau des Blog Bildes

E-ticket and check-in

Decorative icon
#Access #Scan #QR code #App

With Oniva's Check-In feature, you can easily track the attendance of your guests. By using the Check-In function, you gain an overview of the number of attendees and "no shows" on the Event Dashboard, and through the contact status "attended," you can selectively address checked-in guests via campaigns. Here are three different ways to record the check-in of your guests.

Registrations & guest management
Vorschau des Blog Bildes

Bookings on request

Decorative icon
#Reservation #VIP

In Oniva, a booking request process can be activated for bookings. In this case, all bookings created by guests are initially assigned the status "requested". These bookings must then be reviewed and confirmed by an admin before they are considered confirmed and a booking confirmation is sent. This process serves to control bookings and ensures that only participants selected by the event organizers are accepted for the event.

Online events & live streaming
Vorschau des Blog Bildes

Virtual events

Decorative icon
#Online #Hybrid

Virtual events are gatherings that take place online, allowing participants to join the event from anywhere in the world. Oniva provides the option to configure the entire event or individual booking options as online or virtual events, enabling flexible event registrations.

Reporting
Vorschau des Blog Bildes

Admin dashboard and favorites

Decorative icon
#home

On the main page of the admin panel, you'll find the admin dashboard under "Home." The admin dashboard provides admin users with an overview of their upcoming events and campaigns.

Registrations & guest management
Vorschau des Blog Bildes

Events with payment

Decorative icon
#Price #Cost #Refund

Through Oniva, payments for paid events can be processed. Here's how it works.

Event websites
Vorschau des Blog Bildes

Multilingual events

Decorative icon
#Language #German #English #Bilingual

To design multilingual events effectively, Oniva offers fully integrated multilingual support for German, French, Italian, and English. Here's how you can utilize it.

Workspaces & admin functions
Vorschau des Blog Bildes

Workspaces (Event types)

Decorative icon
#Event types #Settings

A workspace is a virtual workspace on Oniva where teams can collaborate. Here, you can assign permissions for your events, view data related to your events, and define standards. It's a place where everything for your team is in one location.

Workspaces & admin functions
Vorschau des Blog Bildes

Account roles and permissions

Decorative icon
#Admin #Access #Permissions

Oniva provides the ability to assign different permission levels to various accounts. The following overview shows the different account roles and the associated permissions.

Communication
Vorschau des Blog Bildes

Campaign groups

Decorative icon
#Newsetter #Email #SMS

Campaign groups allow you to create and manage a target audience independently of event communications.

Event websites
Vorschau des Blog Bildes

Personal event link for guests

Decorative icon
#Invitation #Authentication #Closed Events

The Personal Event Link is a specific link assigned to each contact when they are created in the system. This link is used to authenticate and recognize the contact, especially in closed events where access is only possible through the personal event link.

Libraries
Vorschau des Blog Bildes

Event libraries

Decorative icon
#Library #Portal

In Oniva, events can be presented in organized libraries, allowing your audience to browse through a variety of events within a specific category.

Libraries
Vorschau des Blog Bildes

Events by the community

Decorative icon
#Internal events #Create

Learn how to create and activate events in the internal event community hub to ensure seamless organization and communication for events.

Registrations & guest management
Vorschau des Blog Bildes

Waiting lists

Decorative icon
#Overbooked #Overbooking

Waitlists allow guests to join a waitlist for an event that is fully booked. This means that when a spot becomes available, individuals on the waitlist are automatically invited to fill that spot.

Registrations & guest management
Vorschau des Blog Bildes

Group bookings

Decorative icon
#Team

Group bookings allow participants to form teams, with each team requiring a group leader. This individual is authorized to invite other members to the group and manage them.

Registrations & guest management
Vorschau des Blog Bildes

Event deregistrations

Decorative icon
#Absage #Ablehnen

With event deregistrations, invited guests can decline the invitation to an event and thus avoid receiving unwanted emails and SMS messages from campaigns.

Registrations & guest management
Vorschau des Blog Bildes

Capacity

Decorative icon
#Limit #Maximum #Quota

The use of capacities in Oniva allows you to precisely limit the number of participants for your event. By setting capacities on booking options and authorization groups, you can ensure that only the number of participants defined by you can register for the event or per booking option.

Event websites
Vorschau des Blog Bildes

Speakers and agenda

Decorative icon
#Presenter

The organization of an event requires careful planning and coordination to inform and engage guests effectively. In this article, we will discuss two design elements that contribute to the success of an event: the speakers and the agenda.

Registrations & guest management
Vorschau des Blog Bildes

Authorization groups

Decorative icon
#Target group #Permission #Participants

Authorization groups define which persons can participate in an event under which conditions and how access to the event website is permitted. At least one registration and one access setting must be created for each authorization group. Authorization groups can either be activated for access via accounts or for public access.

Event websites
Vorschau des Blog Bildes

How to: Integrate the registration via iFrame into your own website

Decorative icon
#iFrame #Integration

Integrate the event registration seamlessly into your own website with Oniva's iFrame. An iFrame is an HTML element that allows you to embed only the booking process from Oniva into your own website, so your guests do not have to leave your company page during event registration.

Communication
Vorschau des Blog Bildes

How to: Send an event invitation

Decorative icon
#Campaign

The event invitation is typically the most important communication you send for your event. Here is a step-by-step guide to ensure your invitation is a complete success.

Communication
Vorschau des Blog Bildes

How to: Trigger a subsequent sending to a single contact

Decorative icon
#Again #Resend

In some cases, it is necessary to (re)send a campaign to other contacts after it has been sent. A follow-up mailing can be used for this purpose.

E-tickets & check-in
Vorschau des Blog Bildes

How to: Send e-tickets

Decorative icon
#Reminder #Last info

On Oniva, guests can check in to the event using the Check-In App. Personalized e-tickets with QR codes can be sent to participants before the event. The e-ticket can be activated in the e-ticket settings under the event settings. Once the e-ticket is activated, the link to the personalized e-ticket will be sent to the guests along with the booking confirmation.

Registrations & guest management
Vorschau des Blog Bildes

How to: Adding information (seat number, access zones etc.) to a booking retroactively

Decorative icon
#Seat #Zone

Specific additional information for event registrations can also be integrated into your bookings afterward via import. Examples include the guest's seat number, authorization for certain VIP zones, or group assignments.

Communication
Vorschau des Blog Bildes

How to: Improve the reach and effectiveness of your campaign

Decorative icon
#Reach #Opening rate

The success of your email campaigns significantly depends on their content and the timing of their delivery. Based on comparative data from campaignmonitor.com, we have identified the ideal days for sending email campaigns.

Communication
Vorschau des Blog Bildes

Why is my email not being delivered?

Decorative icon
#Bounce #Spam

Generally, emails can have problems either when sent by Oniva or when received by the contact's mail client. If a campaign has been sent, the contact can be opened to check if the email has left the outbox.

Event websites
Vorschau des Blog Bildes

Why does my event website show 'Access denied'?

Decorative icon
#Access

If you or your guest do not have permission to access this event, you will see an 'Access denied' message. We will show you what you can do to change this.

E-tickets & check-in
Vorschau des Blog Bildes

Event badge on e-ticket

Decorative icon
#Lanyard #Etiquette #print@home

With the badge function on the e-ticket, guests are issued with a personalized event badge. The print@home badges are conveniently sent to participants on the e-ticket once the booking has been completed. The badges are available in A6 and A7 formats.

Registrations & guest management
Vorschau des Blog Bildes

How to: Invite guests to book additional options after the original registration

Decorative icon
#Registration in tranches #Add options #Multiple bookings

In some cases, you may need to get general attendance for the event before you get the details for the social program. In this case, the event can be configured to allow guests to create a second booking later.

Registrations & guest management
Vorschau des Blog Bildes

Ticket coordinators for bookings on request

Decorative icon
#Responsible #Coordinator

In Oniva, each account can have a designated ticket coordinator. These individuals can book events or approve booking requests on behalf of the account holder. However, the approval by the ticket coordinator only changes the booking status to "pending." The final approval must be done by an event admin, workspace admin, or platform admin.

Event websites
Vorschau des Blog Bildes

Images

Decorative icon
#Header #Photo

In Oniva, you can choose from various layouts for your event image: standard and widescreen. Here’s how to select the right image for your event and what to consider.

Registrations & guest management
Vorschau des Blog Bildes

Calendar file

Decorative icon
#iCal #Invite

The calendar file is automatically sent with the booking confirmation as soon as guests register for an event on Oniva.

Workspaces & admin functions
Vorschau des Blog Bildes

Edit accounts

Decorative icon
#User #Profile

You can access account management through the "Accounts" menu item in Oniva admin. If the menu item does not appear, you are not authorized to manage accounts.

Workspaces & admin functions
Vorschau des Blog Bildes

Platform settings

Decorative icon
#Superadmin #Premium

With the Premium license, you have the ability to manage all your workspaces comprehensively. The following platform settings are available to you.

Event websites
Vorschau des Blog Bildes

Privacy policy for event registrations

Decorative icon
#Datenschutz #privacy #FADP #GDPR

A privacy policy in accordance with the General Data Protection Regulation (GDPR) must cover various points to meet requirements and make users transparent about how their data is processed. Here are the essential points that a privacy policy for your event registration should include.

First steps
Vorschau des Blog Bildes

Go-live checklist for your event

Decorative icon
#Checklist #Testing

Your event is set up in Oniva, the communication is prepared, and you are ready to send out the invitations. To ensure you haven't missed anything, here is a helpful checklist for the go-live of your event.

First steps
Vorschau des Blog Bildes

Required content for setting up an event in Oniva

Decorative icon
#Checklist

This article lists all the content you need to create an event in Oniva.  Certain resources might already be saved in the workspace and thus may not be needed (e.g., branding elements).

Event websites
Vorschau des Blog Bildes

T&Cs for selling event tickets

Decorative icon
#Ticket #AGB #T&C #GTC

When selling event tickets, it is important to formulate clear and comprehensive general terms and conditions (GTCs). These GTCs protect both the company and the participants and create a transparent basis for the business relationship. Here are the most important points that must be observed in the GTCs when selling event tickets.

Communication
Vorschau des Blog Bildes

How To: Create a printed invitation with personal QR codes

Decorative icon
#Print #Merge letter #Mail merge

The easiest, most cost-effective, and efficient way to send event invitations is via email, but sometimes email is not an option or not preferred. In this article, we explain how to create invitations using mail merge.

Communication
Vorschau des Blog Bildes

How to: Set up your own email sender address for sending event communications

Decorative icon
#Sender #Email #SPF #Approval

Various options are available for sending emails such as event invitations or automatic booking confirmations, depending on the selected license level. You have the option of activating your own e-mail sender address or integrating your own mail server. Here you can find out how to proceed.

Helpful information for event managers

Discover exciting articles about creating unforgettable events.

Didn't find an answer?

If you couldn't find the information you were looking for, our support team is happy to help. Create a ticket, and we will get back to you as soon as possible.
Decorative icon
Support hours
Monday to Friday, 08:00 to 17:00
(excluding public holidays in the city of Zurich)

Contact support

Refunds

Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.