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Last updated:
September 5, 2025

Events by the community

Learn how to create and activate events in the internal event community hub to ensure seamless organisation and communication for events.

Illustration of users and various events, next to it a “Create event” button.

Events by the community

If the portal is configured accordingly, non-admins with an account also have the opportunity to create events in the event community hub. These events are created in "Draft" status, and notifications about the event creation are sent to the designated team mailbox and the event responsible (creator). Admins can then review the event and activate it for the event manager without administrative rights.

Points to check when reviewing the event

  1. Was the event created in the correct workspace?
  2. Was the correct event category selected?
  3. Is the event schedule clearly defined?
  4. Is the event description understandable?
  5. Is the date correctly set?
  6. Is the event paid, and are the costs appropriate?

Paid events

If the event is classified as paid, the price is not displayed directly in the booking options but only in the event settings under "Admin Notes". Once the price is deemed appropriate, the admin can specify the price in the booking option.

Users can then choose the payment method when creating the event, provided that credit card payment is available on the portal; otherwise, cash payment is the only option. Admins can then review the price and decide whether and how much of it to pass on to the guest. If a fee is to be charged to the guest, the admin must enter the desired amount in the booking option. If the admin does not specify a price, the event is free for guests.

Once the event has been properly reviewed, it can be activated using the "Activate" button. If desired, a notification can be triggered to inform the event organisers about the activation of the event.

Role of event responsibles

Event responsibles can access their events in the admin area if the events have been activated by an admin. This role allows them to view the event dashboard, review and edit event contacts and bookings (including downloading guest lists), and contact guests through campaigns. However, event managers cannot independently edit the event; for changes, they need to contact the responsible event admin.

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Request details

⚠️ Please do not provide
any personal data of guests
(e.g. names, e-mail addresses or phone numbers). Use
booking numbers
and
links
only to describe your request. Note: If you enter personal data, it will be transmitted to and
processed by our external support provider
as part of handling your request.

Fees

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Thank you for your support request! 🎉

What happens next?

A member of our support team will contact you as soon as possible to help you with your issue. In the meantime, visit our knowledge base and explore helpful articles and guides that may already provide the answers you need.