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Online events & live streaming

Frequently asked questions

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Last updated:
August 21, 2024

Supported browsers, email clients, and devices

For the best experience with Oniva, the latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, or Apple Safari are recommended.

Logos of various browsers

Supported browsers

Oniva supports the following browsers:

Note:
Microsoft recommends using Microsoft Edge as the default browser and continues to support Internet Explorer 11 for backward compatibility. Oniva does not support any version of Internet Explorer.

Supported email clients

Desktop email clients

Mobile email clients

Important:
In some desktop email clients, buttons may be displayed in a square format.

Supported mobile devices for the check-In app

The Oniva check-in app is supported on the following mobile devices:

  • Apple devices
    Compatible with iPhone and iPad running iOS 12 or later
  • Android devices
    Compatible with devices running Android 7 or later

Note:
For the best user experience, please ensure your device is using the latest operating system version.

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Helpful information for event managers

Discover exciting articles about creating unforgettable events.

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Support hours
Monday to Friday, 08:00 to 17:00
(excluding public holidays in the city of Zurich)

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Refunds

Refunds are subject to a fee of CHF 2.50 per transaction in addition to the processing fee. Whether this fee will be borne by the guest or the organizer can be determined by you. The refund will then be processed for the full or partial amount. Ideally, you should specify this in your guest terms and conditions.
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