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Last updated:
January 21, 2026

Account roles and permissions

Oniva allows different permission levels to be assigned to different accounts. The overview below describes the various account roles and their specific permissions.

Illustration of different users with different roles.

Who needs an account in Oniva?

Accounts can be created in Oniva for all internal members of an organization, such as employees or members. Any number of accounts can be created.

Users with an account can log in and access their existing bookings.

Events can also be configured so that only logged-in users are allowed to book. This increases security compared to personal links, which could be shared.

💡 Tip: Learn how to add users to Oniva in the article edit accounts.

Activating accounts as admins

Existing accounts can be activated as admins in the admin area. Activated admin accounts can be assigned as event admins for events created by other admins.

Activate accounts as an admin in Oniva.

Event admins have full permissions for the respective event:

  • Edit events and adjust settings
  • View and modify bookings
  • Create, manage, and send campaigns

Important:

  • Depending on the license level, only a limited number of admins can be activated.
  • If more admins are required, contact support@oniva.events.
  • To activate new admins, first deactivate existing admin accounts if the limit has been reached.

Read-only access

Read-only access can be granted to any account for an event, whether admin or not. With read access, users can view contact and booking lists but cannot make any changes.

Admin roles

Once an account is activated as an admin, it has access to the basic admin functions.

In addition, admins can be assigned admin roles that unlock specific permissions.

Event creation

Admin accounts with permission to create events can create new events within their workspace. In these events, they are automatically assigned as the responsible event admins. Additional existing admins can be added to grant them access as well.

Workspace admin

Workspace admins can:

  • View all events within their workspace
  • Manage workspace settings
  • Edit events even if they are not explicitly assigned

This allows them to maintain oversight and ensure smooth operations.

Campaign group admin

Campaign group admins can:

  • Perform all actions within the campaign groups assigned to them
  • Create, edit, and send campaigns

This ensures that campaigns are communicated correctly and on time.

Account management

The account management permission allows admins to:

  • Create, edit, block, and delete accounts
  • Edit all available account data

With the additional permission to manage admin rights, admin privileges can be assigned at all levels.

Tenant admin

Tenant admins have the highest permission level in Oniva.
In addition to the permissions of an event admin, they can:

This gives them full control over the platform and ensures that all activities run smoothly.

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Contact support

Your contact details

Only requests from existing admins will be processed. Please enter your own contact details in the section below.

Request details

Please provide all information regarding your request. The more detailed your input, the faster we can process it.

Insert the link to your event or campaign – this helps us locate it more quickly.
Describe your issue as precisely as possible: What exactly do you need help with? Which function or area of the application is affected? If something didn’t work as expected, what happened and what steps did you take beforehand?

⚠️ Please do not provide
any personal data of guests
(e.g. names, e-mail addresses or phone numbers). Use
booking numbers
and
links
only to describe your request. Note: If you enter personal data, it will be transmitted to and
processed by our external support provider
 as part of handling your request.

By submitting, I agree that Oniva may process and store my data in accordance with the Oniva Privacy Policy.

Thank you for your support request! 🎉

What happens next?

A member of our support team will contact you as soon as possible to help you with your issue. In the meantime, visit our knowledge base and explore helpful articles and guides that may already provide the answers you need.

Refunds

Your contact details

Only requests from existing admins will be processed. Please enter your own contact details in the section below.

Request details

⚠️ Please do not provide
any personal data of guests
(e.g. names, e-mail addresses or phone numbers). Use
booking numbers
and
links
only to describe your request. Note: If you enter personal data, it will be transmitted to and
processed by our external support provider
as part of handling your request.

Fees

In addition to the usual processing fees, an extra fee of
CHF 2.50 / EUR 2.40 per transaction
 will be charged for refunds. This amount will be deducted from the total proceeds. For more information, please refer to the
Terms of Use
.

By submitting, I agree that Oniva may process and store my data in accordance with the Oniva Privacy Policy.

Thank you for your support request! 🎉

What happens next?

A member of our support team will contact you as soon as possible to help you with your issue. In the meantime, visit our knowledge base and explore helpful articles and guides that may already provide the answers you need.