Why is my event not bookable?
There are various reasons why an event may not be bookable or why a page does not load as expected. This article explains common messages and their meanings for both admins and guests accessing the event website.
Messages for admins
These messages apply to users with admin access.
Access denied
The event, campaign, or another element exists, but you do not have permission to access it. Please contact your administrators or Oniva Support to request the appropriate rights.
Page not found
The event, campaign, or element does not (or no longer) exist. Ensure the link entered is correct, or check whether the element may have been deleted.
Messages for guests on the event website
These messages apply to users attempting to register for or access an event.
Page not found
The event, campaign, or element does not (or no longer) exist. Check whether the link was entered correctly. Events with the status "archived" can also no longer be accessed.
No access
The event exists, but you do not have permission to book it. Possible reasons:
Events with accounts
- Restrictions due to account groups: The event may be restricted to a specific department or group that you are not part of.
- Missing authorisation groups for the account type: Your account type does not have authorisation groups that allow access to this event.
- Missing registration and access settings for the authorisation group: The authorisation group assigned to your account type does not allow access to the event website.
Events without accounts
- Missing registration and access settings for authorisation groups: If no authorisation groups are enabled, the event is only accessible via a personal event link. To change this, the access settings can be adjusted, for example, to "public".
Option not bookable
The event exists, but booking is not possible. Possible reasons:
- The event has not been activated, or
- The booking deadline for the booking option has already passed.
Event fully booked
All available booking options or the capacity limit for the authorisation group have been exhausted.
Event closed for registrations
The registration deadline for the authorisation group has already been reached.
If you continue to experience issues, please contact Oniva Support.
